By Amoako Kwame
The National Communications Authority (NCA) has instructed mobile network operators to extend coverage beyond district capitals to all constituent towns within every Metropolitan, Municipal and District Assembly (MMDA).
In a press statement released on Sunday, February 15, 2026, the NCA announced that it has amended the Quality of Service (QoS) Key Performance Indicators (KPIs) for mobile telecommunications services in Ghana, introducing “more stringent, measurable and enforceable performance thresholds” for voice, data and messaging services across all MMDAs.
“A new mandatory threshold has also been introduced for Call Connection Success Rate, requiring more than 95% of attempted calls to successfully connect in over 90% of operational cells within any MMDA,” the statement said.
The NCA noted that the revised framework updates parameters that have been in place since 2004 and reflects “current technological advancements, consumer usage patterns and national policy objectives”.
The regulator also explained that, in the past, operators were “encouraged but not obligated” to expand coverage beyond district capitals. However, the new requirement is now enforceable under licence conditions, and monitoring will be intensified through field measurements and performance assessments to ensure compliance.
The NCA also warned that operators who fail to meet the approved thresholds risk regulatory sanctions in line with their licence conditions and applicable laws.
The regulator urged consumers who consistently experience poor service to report complaints via the NCA’s toll-free line on 0800 30 30 30 or visit NCA offices nationwide.
