The National Communications Authority, NCA says it has taken notice of some public concerns regarding the SIM Registration, specifically long queues and congestion at the customer care centres of Mobile Network Operators, MNOs.
The NCA said it understands the frustration and inconvenience of customers in their bid to complete the second stage of the SIM Card registration process.
Therefore the following measures have been adopted in the registration process
to mitigate the current challenges.
The measures being taken include thee deployment of additional registration points commensurate with the subscriber numbers of each MNO to ease the congestion. In this regard, outlets such as distributor shops, retail centres and other agent touch points across the country are being used for the SIM registration exercise.
1.Customers are urged to patronize these other outlets as they become available to complete the second stage of the registration process.
2. The deployment of various ad-hoc registration points at various public areas including lorry parks, churches, mosques, etc to ease the congestion at the customer care centres. Announcements will be made in communities wherever such ad-hoc registration points are established.
3. The creation of additional temporary locations at various Government or State Owned
Enterprise facilities including:
NCA Regional Offices.
Community ICT Centres established by the Ghana Investment Fund for Electronic
Communications (GIFEC) Post Offices, etc.
4. The development and implementation of a daily quota and ticketing system for SIM
registration bio capture at the customer care centres . MNOs will develop systems to
schedule customers who have completed the first phase, to visit particular centres by a
given date or window for the second phase of the registration.
The general public is hereby encouraged to be patient as these measures are rapidly implemented.
Further, customers are advised to complete stage one of the registration process, i.e. linking the Ghana Card with the SIM Card by dialing *404# before visiting the MNO customer care center.