By Seli Baisie
Uber has announced that it will no longer charge trip cancellation fees.
On Saturday, May 8, 2021, the company sent a message via email informing clients of the new development.
According to uber, cancellation fees often dissuade users from taking a trip; removing them will have a minimal impact on drivers’ overall earnings while encouraging them to take more trips.
Previously when one cancels a trip after matched with a driver, the person will be charged for canceling the trip.
These fees pay driver-partners for the time and effort they spend getting to your location.
Drivers are also able to cancel a ride request if they’ve waited a certain amount of time at the pickup location.
However, now uber says if you are more than 5 minutes late drivers may choose to cancel trips at no penalty to them.
Below is the statement;
