By: Mabel Annang
The Public Utilities Regulatory Commission, PURC has order the Electricity Company of Ghana, ECG to compensate electricity customers who were affected by the recent electricity credit vending glitches on their prepaid metres.
In a letter to the Managing Director of ECG, signed by the Executive Secretary Dr, Ishmael Ackah the PURC said the directive is in compliance with the law and a demonstration of good customer service.
The PURC noted that, “In light of the breach of ECG’s statutory obligations specifically sections 11 and 12(1) and (2) of the Public Utilities Act, 1997, (Act 538) and Regulations 41 and 45 of the Public Utilities Regulatory Commission (Consumer Service) Regulations, 2022 (LI 2413), the Commission hereby orders ECG to pay compensation to the affected customers.”
For about a week now, many ECG customers across the country have had to queue at vending centres in search of credit for their meters in order to use electricity.
While the situation has improved, it is yet to abate. Some customers have complained about the adverse effects of the vending challenge on their businesses, especially restaurants and other eateries.
The PURC has therefore urged the ECG to pay compensation to the affected customers as follows:
ECG is to compensate each affected customer for loss suffered as a show of responsive customer service as follows:
Residential-life line, 15 Cedis
Residential- 120 Cedis
Non-Residential, 240 Cedis
Commercial, 480 Cedis
Industrial, 1,200 Cedis
