By: Rebecca Ekpe
In a bid to resolve the barrage of concerns of customers over power vending, the Managing Director of the Electricity Company of Ghana, ECG, would be addressing the Press on Monday, October 3, 2022.
Charles Nii Ayiku, Manager, External Communications, ECG disclosed this on Joy News, following the recent challenges with vending of power in some parts of the country.
“We’re working very hard to get the system back, we’re not happy with what our clients have gone through and we will get them sorted, that is our prime aim’’, he noted.
Mr. Ayiku explained that for days customers were unable to purchase credit with the mobile app, and it was critical to restore the system first’’.
“After smooth operations, we would conduct system audit’’, I would want to restore the system and the investigation would be conducted, he indicated”.
He explained that the ECG has also commenced investigations in a bid to understand exactly what contributed to the system shut down.
On the question of bringing the perpetrators to book, Mr Ayiku said that would be done at the level of Management.
“We have the laws of the lands, we have contacted our stakeholders, National Security, PURC, Police, external partners etc. to support the investigation process’’.
When the challenge of not being able to access power for days began, reports emerged that a third party was involved and that ECG’s system had been hacked by a ransomware.
In response to this, the ECG’s External Communications Manager said he did not have the facts to that, he however stated that ECG takes Cyber Security issues very seriously.
“Even for the most protected systems, sometimes they are hacked’’, …but we must always learn lessons, ECG has made plans with the Cyber Security Center as it marks Cyber Security Month this October’’, Mr. Ayiku disclosed.
On whether clients would be compensated, Mr. Ayiku said this would be among the issues to be addressed by the ECG’s Managing Director when he meets the press on Monday, October 3, 2022.
Mr. Ayiku however apologized to customers for the inconvenience of not being without power for days.
“We sincerely apologize to our customers, for the inconvenience caused, I was at Boitano…and I was not happy with what I saw’’, he noted.
Reports from some vending points in the city indicate that the power access situation is normalizing.