By: Benjamin Nii Nai Anyetei
The National Service Authority (NSA) has announced that all registrations completed in June 2025 under the old Central Service Management Platform (CSMP) have been declared null and void, requiring all affected applicants to re-register on a new digital platform.
Addressing journalists at a press briefing in Accra, the Director-General of the Authority, Ruth Dela Seddoh, explained that the decision followed the suspension of the old CSMP system and the completion of a forensic and technical audit ordered by the President in June.
“The audit revealed several irregularities and inaccuracies in the data submitted during the June registration period,” Madam Seddoh stated. “Out of the over 12,000 people who registered, more than 2,000 had questionable or false information, including incorrect dates of birth and mismatched identification details.”
She emphasized that the findings made it impossible to validate the June data, compelling the Authority to nullify the entire exercise in order to protect the integrity of the national service process.
“It must be put on record that all registrations completed in June 2025 are now void,” she said. “All prospective service personnel are therefore required to re-register under the new system. However, anyone who made payments in June will have their money refunded in full.”
The Director-General added that the new digital platform, developed after the audit, is designed to address the weaknesses of the previous system by introducing real-time verification, data security, and automated checks against national databases.
Registration for the 2025/2026 national service year officially opens on Wednesday, October 8, 2025, and will be conducted exclusively on the new platform.
Madam Seddoh said the system now integrates directly with the Ghana Card database and tertiary institutions’ graduation lists to verify the identity and eligibility of all applicants, effectively eliminating ghost names, duplicate records, and fake credentials.
She explained that when the audit team examined the June records, it discovered inconsistencies that were “too severe to correct manually.”
“We even found some applicants whose date of birth was listed as 2021 — which clearly tells you why a fresh start was necessary,” she remarked.
The Director-General described the situation as “unfortunate but necessary,” stressing that the new system will ensure fairness and credibility for both personnel and institutions.
“The integrity of the national service scheme is a national priority,” she said. “We cannot allow faulty data or weak systems to undermine the credibility of our processes.”
The NSA said it will issue detailed instructions on the re-registration process and refund mechanisms to guide all affected applicants before the October 8 reopening.
