By: Spendilove Incoom
The Cyber Security Expert Association of Ghana (CSEAG) is calling on MTN Ghana to take full responsibility and provide transparent communication following a recent cybersecurity breach that affected the personal data of approximately 5,700 customers.
In an official statement released today, CSEAG described the breach as a serious incident with national implications. The association urged MTN to cooperate fully with the Ministry of Communications, the Cyber Security Authority (CSA), the National Communications Authority (NCA), and the Data Protection Commission, all of which are currently investigating the matter.
“This is not just about numbers or reputations—it’s about the personal data and trust of thousands of Ghanaians,” said Abubakar Issaka, President of CSEAG.
The group also raised concerns about potential insider involvement, referencing findings from the Bank of Ghana’s 2024 Fraud Report. It called on MTN to strengthen its internal security protocols through more rigorous staff vetting, behaviour monitoring, and improved cybersecurity systems.
CSEAG stressed the importance of MTN establishing a dedicated in-house cybersecurity team capable of responding swiftly to breaches, rather than relying solely on external consultants.
The association further urged MTN to provide clear and timely updates to the public regarding the breach. It noted that cybersecurity must become a board-level priority within the company to ensure stronger oversight and accountability.
CSEAG also encouraged the public to adopt safer digital practices by updating apps regularly, using strong passwords, and avoiding the sharing of sensitive information such as PINs and one-time passwords (OTPs).
The association reaffirmed its readiness to support MTN and national efforts through training, advisory services, and public awareness campaigns.
“This incident is a wake-up call,” Issaka added. “Ghana’s digital future relies on strong cybersecurity leadership and collective action.”
