Delta Air Lines issued an apology after a Michigan man said he boarded a flight in Atlanta and sat in dog poop.
Matthew Meehan of Bay City said he boarded a flight from Atlanta to Miami and he was already sitting down when he discovered there were dog feces all over the chair and floor.
“Actual feces and it was all over me. I sat in it and it was on the seat, on the floor, the seat in front. And I was literally in it,” Meehan told WNEM-TV.
Meehan said he and the passenger sitting next to him were offered very little help with the situation.
“I have no idea why I wasn’t offered something from the bio hazard kit to clean myself up with. Instead I was handed two paper towels and one of those miniature bottles of Bombay Sapphire, a bottle of gin to clean myself with,” Meehan said.
Meehan said he ended up having to lay a blanket over the seat and deal with the smell for the duration of the flight.
Delta addressed in the incident in a statement.: “On Nov. 1, an aircraft operating flight 1949 from Atlanta to Miami was boarded before cleaning was completed following an incident from a previous flight with an ill service animal,” the airline said. Delta apologizes to customers impacted by the incident and has reached out to make it right, offering a refund and additional compensation.
“The safety and health of our customers and employees is our top priority, and we are conducting a full investigation while following up with the right teams to prevent this from happening again. Upon landing in Miami, the aircraft was taken out of service to be deep cleaned and disinfected,” the statement said.
Meehan said he hopes the incident will lead Delta to examine its procedures to better handle future incidents.
Copyright 2018 by United Press International