By Kwame Bediako
The Ghana Health Service (GHS) has issued an urgent directive to all Regional Directors, enforcing strict dress code compliance and the establishment of accessible complaint systems across health facilities nationwide.
Aimed at enhancing operational efficiency, public trust, and patient care quality, the measures target staff professionalism and accountability.
The directive insists that all staff, particularly those in mandated uniforms who interact with patients and communities, must wear approved professional attire and visible official name tags during working hours.
This step underscores the GHS’s commitment to upholding dignity and professionalism, fostering greater public confidence in healthcare delivery.
In addition, every health facility must now set up simple, user-friendly systems for receiving, investigating, and resolving client complaints and feedback.
Facilities are required to acknowledge complaints promptly, document investigations thoroughly, and communicate outcomes to complainants as needed, ensuring transparent and responsive service.
Regional Directors are tasked with monitoring compliance during routine supervisory visits, while Regional Health Management Teams provide support to district and facility managers for seamless implementation.
Regular reports on adherence will form part of ongoing oversight. GHS emphasizes that every staff member’s dedication to these standards is vital for realizing its vision of client-centered, accountable healthcare.
The directive calls for immediate action to reinforce these foundational pillars of public health service.
