By Ashiadey Dotse
The Public Utilities Regulatory Commission (PURC) has called an emergency meeting with the Electricity Company of Ghana (ECG) following widespread complaints that prepaid electricity units are running out faster than expected.
The Commission said it took the decision after receiving several public complaints and media reports about the rapid depletion of prepaid units after the recent tariff adjustment under the Multi-Year Tariff Order (MYTO).
In a letter dated February 25, 2026, PURC stated that the issue raises serious regulatory, technical, and consumer protection concerns. The Commission added that the situation could affect public confidence in the country’s electricity metering and vending systems.
As a result, PURC has scheduled an emergency meeting with ECG for Thursday, February 26, 2026, at 12:00 noon. The meeting will take place at the PURC GNAT Office in Accra.
According to the Commission, ECG will be required to give a comprehensive technical briefing on how the revised tariff has been implemented within the prepaid vending and metering system.
ECG is also expected to present a report on any changes made to system settings, configurations, or conversion processes linked to the tariff adjustment.
In addition, the power distributor will provide details on vending data trends, meter update procedures, the number and nature of complaints received from customers, and steps taken so far to address the concerns.
PURC has further asked ECG to outline any immediate technical and communication measures that may be needed to protect consumers and maintain trust in the electricity billing system.
The outcome of the meeting is expected to determine the next steps in addressing the concerns of electricity consumers across the country.
